FAQ

Careveo is a medical teleconsultation and health management platform, combined with connected medical cabins. It aims to facilitate access to healthcare in Africa and in areas with low medical coverage.

No. Registration is free. You pay only the costs of the consultation or check-up, according to the terms and conditions of your practitioner or health center.

Yes, you can invite a friend or family member to a teleconsultation, or help them book an appointment via your account.

Careveo enables you to offer your employees or beneficiaries access to healthcare (health check-ups, teleconsultations), reduce absenteeism and promote health in the workplace.

The acquisition of a Careveo teleconsultation booth (also known as a connected medical kiosk) assumes that the company or organization has the minimum conditions necessary for its proper operation.

In particular

• The company must have a space dedicated to health, which is quiet, accessible and complies with rules of confidentiality and hygiene.

• The presence of a nurse or healthcare professional is required to help users take vital parameters (ECG, blood pressure, temperature, etc.) and guarantee the quality of the data collected.

For facilities that do not yet have these requirements, Careveo offers an alternative turnkey solution:
An affordable teleconsultation space, simply equipped with a computer, an Internet connection and a high-definition camera, enabling you to :

• Carry out remote teleconsultations with doctors from the platform,

• Direct employees towards a rapid, structured care pathway,

• Benefit from Careveo support for installation, training and follow-up.

You can invest via our Careveo Investor Pack (offering an impact investor the opportunity to finance the installation of a connected medical cabin in a city in Africa, while benefiting from a stable annual return). You can also invest in BSA Air or in equity.

You can also become a Careveo distributor.

Contact us via contact@careveo.com.

Careveo is committed to guaranteeing maximum protection of personal and health data processed as part of its services. To this end, the company implements the following guarantees:

0. Data collected remains in the country of collection

Careveo undertakes to guarantee that all personal and health data collected via its services (platform, booths, teleconsultations) are hosted and processed exclusively in the country of collection, unless the patient explicitly agrees otherwise or there are justified regulatory constraints.

This means in particular that :

• Data collected in Cameroon, for example, is hosted locally or in a datacenter located on Cameroonian territory, or in an approved infrastructure that complies with the standards in force in the country;

• Data collected in France or the European Union is hosted in France or the EU, on HDS-certified servers (Hébergement de Données de Santé);

• No health data is transferred outside France without a legal basis, a contractual framework and prior patient information.

1. Certified hosting

All health data collected is hosted by certified service providers, in compliance with regulatory requirements.

This guarantees a high level of physical, logical and organizational security.

2. Encryption and transmission security

All communications between Careveo devices (cabins, web applications, cloud services) and servers are protected by :

• advanced encryption protocols (SSL/TLS),

• strong authentication of healthcare professionals,

• secure access logging.

No unauthorized access to data is possible without proper identification.

3. Restricted access and traceability of operations

Health data is strictly accessible to:

• to the patient himself/herself,

• authorized healthcare professionals, in the context of active management,

• and, if applicable, to authorized administrators under a strict confidentiality clause.

Every action (consultation, modification, transmission) is tracked and time-stamped, guaranteeing complete traceability of the care process.

4. Compliance and user rights

Careveo acts as data controller or subcontractor as the case may be, in compliance with the General Data Protection Regulation.

Each user has :

• the right to access their data,

• the right to rectification or deletion (except where there is a legal obligation to retain data),

• the right to portability of their health data,

• the right to lodge a complaint with the competent authorities.

A Data Protection Officer has been appointed to answer any questions at privacy@careveo.com.

You can book an appointment online, carry out teleconsultations with a doctor, or use a Careveo cabin for a medical check-up with parameter measurements. All data is centralized in a secure digital medical file that can be shared with your practitioner (doctor, nurse or other caregiver).

Yes, your healthcare data is encrypted, securely stored and only accessible (with your authorization) by authorized healthcare professionals.

Yes, each practitioner is free to set his or her own fees according to his or her policy and means of collection.

It measures several parameters (weight, blood pressure, ECG (12-lead), blood sugar, body composition, temperature, etc.) and is equipped for live teleconsultation with a caregiver.

Although designed to be autonomous, our cabins are supervised by a nurse.

Yes, booths can be set up on campuses, in town halls or health centers. They promote prevention and medical referral without overloading existing structures.