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Terms of use

Site publisher

The careveo websites are published by : Careveo
Cameroon address: BP 15839, Yaoundé, Cameroon
Telephone Cameroon: +237 6 50 65 36 74 / +237 6 87 12 24 19
Address France: 38, rue Berri, Paris, France

Telephone France: +33 6 85 77 96 89
E-mail: contact@careveo.com

Legal status: Société par actions simplifiée (SAS)

Site hosting

The www.careveo.cmwebsite is hosted in Cameroon by :

ST DIGITAL CAMEROUN
75 Rue de l'Alliance Française
Douala BP 32

website : https://st.digital/

The www.careveo.com site is hosted in France by Amazon Web Services

Intellectual property rights

All content on the site (text, images, logos, videos, interfaces, algorithms, etc.) is the exclusive property of Careveo or its partners and is protected by copyright.
Any unauthorized reproduction or distribution is prohibited.

Protection of personal data

Careveo undertakes to process personal data in compliance with applicable regulations, in particular:

      • the General Data Protection Regulation

      • the French Public Health Code

      • the French Commercial Code

        The data collected remains in the country of collection.

        Careveo undertakes to guarantee thatall personal and health data collected via its services (platform, booths, teleconsultations) are hosted and processed exclusively in the country of collection, unless the patient explicitly agrees otherwise or there is a justified regulatory constraint.

        This means in particular that :

        • Data collected in Cameroon, for example, ishosted locally or in a datacenter located on Cameroonian territory, or in an approved infrastructure that complies with the standards in force in the country;

        • Data collected in France or the European Union is hosted in France or the EU, onHDS (Healthcare Data Hosting) certified servers;

        • No health data is transferred outside France without a legal basis, a contractual framework and prior patient information.

Data controller : Careveo
Purpose: Management of users, teleconsultations, medical records and billing. More specifically, data is processed for the following purposes:

  • Management of appointments and teleconsultations

  • Access to and sharing of secure medical records

  • Measuring health parameters via connected cabins

  • Monitoring quality of service and care

  • Invoicing, billing history and accounting obligations

  • Service improvement, prevention and research

  • Compliance with health and safety regulations

Categories of data collected: Depending on the use of our services (platform, cabin, teleconsultation...), we collect :

  • Identification data: surname, first name, email, telephone, address, date of birth.

  • Health data: symptoms, medical parameters (ECG, blood pressure, blood sugar, etc.), medical history, prescriptions.

  • Connection data: IP address, logs, timestamps, device used.

  • Professional data (for practitioners and establishments): registration number, specialty, schedule, supporting documents.

  • Payment and billing data: IBAN, invoices, transactions (excluding CB directly, managed via secure provider).


Legal basis :

  • Explicit consent of the user

  • Performance of a contract (subscription, teleconsultation, etc.)

  • Compliance with a legal obligation (accounting, public health)

Destination of data:

Personal data may be transmitted to :

  • Healthcare professionals authorized to intervene in your care pathway

  • Health establishments

  • Competent authorities, upon legal request

Your data will never be sold or transferred to third parties for commercial purposes.


Users' rights : In accordance with regulations on the protection of personal data, the Customer or User may at any time exercise his or her rights of access, rectification, deletion, limitation or portability, under the conditions laid down by the regulations.
Contact : privacy@careveo.com
Retention period : personal data processed by Careveo is kept for a limited period, strictly necessary for the purpose for which it was collected, and in accordance with legal obligations, particularly with regard to health data, commercial relations and contractual evidence.

In particular

  • Data relating to the patient's medical file (health information collected in the context of teleconsultations or via medical booths) are stored in accordance with the provisions of the French Public Health Code.

  • Data relating to user account management, appointments, messages and consultation history are kept in accordance with regulations, for evidence purposes (commercial prescription).

  • Accounting and supporting documents (invoices, contracts, proof of payment) are kept in accordance with the French Commercial Code.

At the end of these periods, data is deleted, anonymized or securely archived, except in the case of ongoing litigation.

Cookies

The careveo sites use cookies to improve the user experience, measure the audience and offer content tailored to your centers of interest. By continuing to browse the site, you accept the use of these cookies. You can refuse the use of these cookies at any time by modifying your browser settings.

Limitation of liability

Careveo makes every effort to ensure the accuracy of the information published on the careveo sites. However, Careveo cannot be held responsible for any errors or omissions on the site, nor for the use that may be made of this information.

Careveo sites may contain links to other external sites. Careveo cannot be held responsible for the content of these external sites.

Health services

The teleconsultation services offered on the Careveo platform are carried out by qualified practitioners registered with the relevant national medical association. Careveo acts as a technical intermediary and does not provide direct medical care.

Applicable law

The present legal notice is governed by the law applicable in France and in all countries where Careveo is established. In the event of a dispute, and after all attempts to find an amicable solution have failed, the competent courts of the country concerned or of Paris shall have sole jurisdiction.